...a glimpse of the past inspiring treasured heirlooms of the future...
Dragonfly Company
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The
FAQ

 

Q. I ordered too many rings, can I return some of them?

 

Q. I ordered the wrong size rings, can I return them?

 

A. Our metal stock is held as wire until we receive an order. Your rings are made to your specifications when we receive your order. This way, the wire is available for whatever ring size is ordered, and is not held in stock in an unwanted ring size that is going to gather dust. Once rings have been made the metal obviously can’t be used to make a different size of ring. For this reason we cannot accept returns of rings. So please make sure that you are ordering the correct ring size, and the correct quantity. We will give you any help you need in calculating the number of rings you require, and also in ascertaining the correct ring size(s) for your project. And should you order the wrong ring size, we will make every effort to suggest other uses for them.

 

Q. I would like to order a ring size that I can’t find on your website.

 

A. No problem! We have very full sets of both metric and imperial mandrels, and are happy to make bespoke rings to your specifications. Just get in touch either by email, or telephone us on 07971 539961, to discuss your requirements.