Q. I ordered too many rings, can I return some of them?
Q. I ordered the wrong size rings, can I return them?
A. Our metal stock is held as wire until we receive an order. Your rings are made
to your specifications when we receive your order. This way, the wire is available
for whatever ring size is ordered, and is not held in stock in an unwanted ring size
that is going to gather dust. Once rings have been made the metal obviously can’t
be used to make a different size of ring. For this reason we cannot accept returns
of rings. So please make sure that you are ordering the correct ring size, and the
correct quantity. We will give you any help you need in calculating the number of
rings you require, and also in ascertaining the correct ring size(s) for your project.
And should you order the wrong ring size, we will make every effort to suggest other
uses for them.
Q. I would like to order a ring size that I can’t find on your website.
A. No problem! We have very full sets of both metric and imperial mandrels, and are
happy to make bespoke rings to your specifications. Just get in touch either by email,
or telephone us on 07971 539961, to discuss your requirements.